Frequently Asked Questions

Got a question? Here, we’ve gathered answers to the most common queries about our products, services, and operations. If you’re looking for specific information and can’t find it here, please don’t hesitate to get in touch via our contact page.

About Cluetivity

What is Cluetivity?

Cluetivity is an innovative gaming experience that merges the thrill of classical treasure hunts, the adventure of GPS geocaching, and the excitement of live escape games, all enhanced with augmented reality (AR) technology, into an immersive outdoor team game story. Players are tasked with finding hidden clues and solving exciting puzzles in order to complete specific missions.

Who are the primary business users of Cluetivity?

Cluetivity partners with businesses across numerous industries, including event management, recreation, leisure, entertainment, and hospitality. These businesses utilize Cluetivity as a tool to enhance their team-building efforts, add a unique edge to their event hosting, and bolster customer engagement.

Is Cluetivity an Escape Room Franchise?
Cluetivity is similar to a franchise but allows more freedom in operating and selling under your brand. It comes with the benefits of a franchise, like pre-defined game concepts, marketing material, training and more. At the same time, it is more affordable than a classical franchise, where you have to invest hundreds of thousands of dollars to set up. Our partners have the freedom to run unlimited Cluetivity games without commission fees or Royalties with much lower setup requirements. It is designed to be simple and easy for everyone.

Free Demoset

What is a Free Demoset?
The Cluetivity Free Demoset is an inclusive package that allows prospective users to trial our games within a limited timeframe.
What is included in the Free Demoset from Cluetivity?

The Free Cluetivity Demoset includes one pre-configured iPad, one ActionPack, Online Training, and 14 days of access to select games.

What is the purpose of the Free Demoset?

The Free Demoset allows potential customers to experience the full power of Cluetivity’s games for themselves before deciding to purchase a license.

How do I qualify for the Free Demoset?

To qualify for the Free Demoset, you need to submit a contact form with your business information. Afterward, we will book a call with you to answer any questions you might have.

How long does it take to receive the Free Demoset?

You will receive your Free Demoset within just a few days after submitting the form and having the call.

What happens if I decide to purchase a Cluetivity License after trying the Free Demoset?

If you decide to purchase a Cluetivity License after trying out the Demoset, you can keep the Set free of charge.

What if Cluetivity doesn't meet my needs after trying the Free Demoset?
If Cluetivity doesn’t meet your needs, you can return the Demoset. There are no obligations attached.
Are there any additional costs to receiving the Free Demoset?

While the Demoset itself is free, import duty may apply depending on your country.

Licensing & Pricing

How does the Cluetivity license model for outdoor games work?

Our Cluetivity CITY FLAT license model grants access to our software, game apps and the ability to facilitate and vend game events within specific locations. The licensing fee depends on various factors, including regional dimensions and GDP.

How is the Cluetivity CITY FLAT license fee determined, and how can I obtain this license for my city?

The license fee is calculated based on various factors, such as your region’s size, population, and other considerations. If you’re interested in utilizing Cluetivity in your city, we encourage you to get in touch with us. We are committed to working alongside you, supporting your vision, and helping you plan for success.

Can I acquire exclusive rights for locations?

Absolutely! With the CITY FLAT licensing model, you can become our licensee for your city, region and even country. Contact us to learn more about the opportunities.

What do I need to get started?

You need a Cluetivity License for your location. One person in your company should be responsible for the Cluetivity missions. Depending on the level of immersion and quality, it takes you about 1-3 days to develop your first routes. At the start, we recommend 2-5 game sets (consisting of one iPad and one ActionPack each). You can also buy used iPads at low prices on eBay and other re-selling sites. Integrate the Cluetivity Games into your website and social media channels; you are ready to go!

How do I purchase a Cluetivity License?

Purchasing a Cluetivity License is as simple as reaching out to our sales team via the contact form on our website. They will guide you through the process and answer any questions you might have.

What does the Cluetivity License include?

The Cluetivity License includes access to our current games in all the available languages, online training materials, customer support, and regular updates and improvements to our games and system. For more information, please speak with our sales team.

Are there any discounts available for purchasing in bulk?
Yes, we do offer discounts for bulk purchases. For more information, please contact our sales team.

Games & Missions

In which languages are Cluetivity games available?
Cluetivity Outdoor and Mobile Games are currently available in 16+ languages. All language updates are provided free of charge. Many texts in the games can be adapted by yourself and translated into other languages quickly and easily.
What is the perfect team size?

Our recommendation is to assemble a team of 4-6 individuals. It’s also feasible for couples to participate as a pair.

What is the Cluetivity ActionPack?
The Cluetivity ActionPack is a unique accessory designed to enhance the Cluetivity gaming experience. It works in conjunction with our outdoor team games to bring additional depth and interactive elements to your adventure. While the specific items in the ActionPack vary for each game, they typically include tools and gadgets that players can use during the game, providing more engaging, immersive, and interactive experiences.
Is the ActionPack necessary for playing Cluetivity games?
While the ActionPack is not a mandatory requirement to play Cluetivity games, we do highly recommend its use, especially for Outdoor and Mobile Games. The ActionPack offers an extra layer of engagement, immersion, and fun, significantly enhancing the overall gaming experience for players.
Is an internet connection required for setting up Cluetivity games?
Yes! An internet connection is required to set up Cluetivity games and load maps on the iPad. Afterward, the internet connection is optional. Most games can be played in offline mode after the team is registered, but some new features, like the Multiplayer Hack feature, require a live connection. N.B Cellular iPads are still required for offline games even if used without a SIM card.
Do I need an internet connection to play Cluetivity games?

Not really. It is possible to play the game itself without an internet connection but with some restrictions. The advantage of an internet connection is that you can follow the positions of your players during the game via the online operator. Players can also see the scores of other teams during the game. Without an internet connection, this is not possible. The iPad also needs an Internet connection at the beginning of the game to ensure smooth maps loading. At the moment we, therefore, recommend using an internet connection.

What is the age range suitable for playing Cluetivity games?
Cluetivity games are designed for players aged 8 years and older, with the recommendation that adults accompany those under 8. There is no upper age limit, making it suitable for a wide range of players.
Are there plans to introduce new missions to Cluetivity?
Absolutely! We’re committed to continuously evolving our offerings, which include developing new missions and features. Currently, you can access 3 of the top Outdoor Escape Games in the market. As we strive to broaden our game genres and applications, you can look forward to accessing more business opportunities with an ever-expanding portfolio of games.
Are the Cluetivity games also available for Android?
No. Currently, all our games are available for different iPad models only and are working really stable. Well-preserved and used iPads can usually be purchased on eBay or REBUY at reasonable prices.

Technical Support

What should I do if I encounter a problem while using the Free Demoset?
In the event of encountering challenges or technical difficulties with the Free Demoset, we encourage you to reach out to our dedicated customer support team. They are equipped to provide prompt and effective assistance.
How do I access the Online Training included in the Free Demoset?

Upon receiving the Free Demoset, a member of our support team will arrange online training with you and your team at a convenient time and go over the required training resources.

How can I get technical support for Cluetivity?

Should you require technical support, you can seamlessly connect with our customer support team via email, phone, or the user-friendly contact form on our website. We’re fully committed to offering the guidance and assistance you need.

Trust & Security

Who else trusts Cluetivity's services?
Cluetivity is trusted by more than 200 companies worldwide. Our gamification software has been tried and tested by a diverse range of businesses and organizations.
How does Cluetivity ensure the security of my information?
At Cluetivity, we hold the security of your information in the highest regard. We’ve taken extensive measures to safeguard the confidentiality and integrity of your data. Our security practices adhere to industry standards, ensuring your information remains secure and protected.
What are the Terms and Conditions for Cluetivity?

Here you can see our Terms and Conditions.